CVE-2018-20800 SUSE CVE security@suse.de SUSE Security Team SUSE CVE-2018-20800 Interim 1 3 2021-06-09T13:24:39Z current 2021-05-30T14:19:56Z 2021-06-09T13:24:39Z cve-database/bin/generate-cvrf-cve.pl 2020-12-27T01:00:00Z CVE-2018-20800 An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table. The CVRF data is provided by SUSE under the Creative Commons License 4.0 with Attribution (CC-BY-4.0). https://www.suse.com/support/security/rating/ SUSE Security Ratings An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table. CVE-2018-20800 moderate 5.5 AV:N/AC:L/Au:S/C:N/I:P/A:P 6.5 CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N